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Inactive consumers in subscription markets

An increasing number of products are sold through subscriptions. In this study we find a high degree of consumer inactivity in subscription markets.

Released 3. April 2022

This is the recorded version of the article: "Inactive consumers in subscription markets"

A natural experiment suggests that when consumers are prompted to actively restart a subscription (due to payment card rejections) the number of consumers who decide to cease their subscriptions increases by 70 percent. National consumer surveys confirm that a substantial minority of consumers are passively maintaining subscriptions they no longer use or value.

 

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